FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
Please contact us immediately if you would like to request a cancellation. All order cancellations or modifications must be requested prior to the order being processed or 1 hour since ordering. If that time has passed, we will be unable to make changes.
Contact Link
Where is my order?
Where is my order?
Orders will take about 1-2 business days to ship and tracking will be shared once a label is created. You may view your order confirmation page in your email to determine the status of the order.
What if my order is lost or damaged?
What if my order is lost or damaged?
If your package is lost or damaged, please contact us and we can assist you further.
For any damaged items or packaged, please send us an email with photos.
Email: support@divinikey.com
Shipping
How long will it take to ship my items?
How long will it take to ship my items?
Orders will take 1-2 business days in order to be shipped and tracking sent.
Shipping may be extended due to weekends and holidays.
How long will it take to receive my order?
How long will it take to receive my order?
Shipping will take approximately 4-7 business days for transit and 1-2 business days for order processing.
Shipping may be extended due to weekends and holidays.
Returns and Refunds
How do I return a product?
How do I return a product?
Returns may be accepted within 30 days from receiving your order. Certain items may not be returned due to sanitary reasons. View the full policy here: Link
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds typically take between 3-5 business days once a refund notification has been emailed.